Last updated: October 2025
Privacy Policy – esim.lv
Esim.lv, operated by Esimatic Limited, values your privacy and is committed to transparency about how we handle your data. This Privacy Policy explains what personal information we collect, how we use it, and your rights under the GDPR. By creating an account or using our website, application, or services (collectively the “Service”), you agree to this Privacy Policy and our Terms and Conditions.
If you have concerns about your privacy or data usage, you can contact us directly at [email protected].
1. Information We Collect
1.1 Personally Identifiable Information
We may collect your name, email address, phone number, or other details when you sign up, request information, or use our contact forms. This information helps us provide services, customer support, and updates.
1.2 Sensitive Personal Data
We do not request sensitive personal data (e.g., health, religion, political beliefs). If you submit such data voluntarily, you consent to its processing. We do not store this information.
1.3 Non-Personal Data
We collect anonymous technical data, such as IP address, browser type, device details, and navigation patterns, to improve our services.
1.4 Cookies and Tracking
Esim.lv uses cookies and similar technologies to remember preferences, improve functionality, and analyze traffic. We may also use third-party tools like Google Analytics and Facebook Custom Audiences for performance and marketing. You can disable cookies in your browser or opt out of targeted ads at www.youronlinechoices.com.
2. Use of Information
We use your data to:
- Operate, maintain, and improve our services
- Manage your account and provide customer support
- Send updates, security alerts, and relevant offers (with consent)
- Process payments securely
- Comply with legal requirements
We do not sell your personal data. We only share information with trusted service providers under confidentiality agreements.
3. Disclosure
We may disclose information:
- With your consent
- To comply with legal obligations
- To protect rights, security, or property
- In case of a company sale, merger, or acquisition
Only non-personally identifiable data may be shared with advertisers in aggregate form.
4. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children. If such data is found, we will delete it.
5. International Usage
Your data may be processed outside your home country, including within the EU and abroad. All partners handling your data follow confidentiality and GDPR compliance standards.
6. Your Rights (GDPR)
You have the right to:
- Access the data we hold about you
- Request corrections or deletions
- Withdraw consent for processing
- Object to marketing communications
To exercise your rights, contact us at [email protected].
7. Security
We use SSL encryption, firewalls, and strict access controls to protect your data. While no system is 100% secure, we take all reasonable measures to safeguard your information.
8. Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. After that, data is deleted.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Please review it periodically.
Contact Information
Esimatic Limited – operator of esim.lv
Email: [email protected]
